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Terms & Conditions

This site is owned and operated by Sheesham Interiors Ltd (" ", "we" or "us"). Registered number 11165923 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our contact centre at Sheesham Interiors, 713 Green Lane, Dagenham, London, RM8 1UU. Customer Service Contact Information Telephone number: 0208 5900 900


By placing an order on this website you are offering to make a purchase subject to these Terms and Conditions. All orders are subject to availability and confirmation of price. We work hard to ensure that the information on this website is accurate and up to date. We do not give any guarantee as to its accuracy or completeness and we are not responsible or liable for any errors or omissions or for the results arising from the use of such information. When placing an order, you agree to and accept the terms of our Delivery, Returns and Payment Options as detailed on this website. When you place an order you will receive an order confirmation email from us. This is an acknowledgement and is not an acceptance of your order, and does not oblige us to supply you with the products you have ordered at the prices given. Our Customer Services team will process your order, and will inform you of delivery time and if products are delayed or unavailable. A contract is not formed between us until we despatch your goods, and we send you confirmation by email of the goods sent at the time of dispatch. All prices on the website are aimed to be correct at the time of publishing but we reserve the right to alter prices without prior consent or notice. Discounts and special prices are valid until 23:59 on the last day of any Sale and or Offer period. Offers cannot be combined with any other discount and do not apply to seconds or clearance items. Order total for discount purposes is calculated excluding delivery charges. Free delivery & returns promotions exclude offshore & outlying postcodes. For more information, see our Delivery & Returns page. If you are using our Service on behalf of a Business, that business accepts these Terms and Conditions. It will hold harmless and indemnify Sheesham Interiors and its affiliates, officers, agents and employees from any claim, action, or proceedings arising from or related to the use of the Service or violation of these terms, including and liability or expense arising from claims losses, damages, judgements, litigation costs and legal fees.


All our products are manufactured to the highest quality. As such, unlike most online furniture retailers, we are able to offer a two year guarantee on all products against manufacturing defects. The guarantee starts from the date of delivery. Additionally, for 2 years we offer to visit you in your home to address any problem you may have with your furniture. There are some things that aren’t covered by your guarantee. For example, deliberate damage - like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business - only for use in your home, don’t forget your 2 year guarantee only belongs to you, So if you sell or give away your sofa, the guarantee ends.


As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only. Please contact our sales or customer service team for further information on individual products. All products are guarantee against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.


These terms and conditions apply to your use of this website and by accessing, using and placing an order on this website you agree to be bound by these terms and conditions. We aim to provide you with uninterrupted and error free use of this website. Due to the nature of the Internet this cannot be guaranteed. We reserve the right to cease, modify or withdraw part or all of this website, and we are not liable to you or any third party for any modification or withdrawal. Sheesham Interiors grants you a limited licence to access and make personal use of this site. You must not download or modify it, or any part of it, except with our written consent. This licence does not include any resale or commercial use of this website, its contents, products, descriptions, and prices. We provide links to other websites for you to access. You agree that we are not responsible or liable in any way for these external websites and resources including their availability, content or practices. We offer you recommendations based on your browsing, purchases, top sellers, ratings and recently-viewed products. Your recommendations may change when you make a purchase and move around the site.


You must not misuse our website in any way, particularly including any way that may cause it or its access to be interrupted, damaged or impaired. 


You must comply with the law when using this website. In particular you must not use the website for any of the following: fraud, criminal or unlawful activity, to send or use anything illegal, annoying, malicious, technically harmful, in breach of copyright or confidence, defamatory, obscene, or 'spam'. Use of our website does not give you ownership of any intellectual property rights in our Service. You may not use Sheesham Interiors’s branding, trademarks, logos or images without our written consent. As a result of using our Service we may send you service, marketing and other communications. You may opt out of some of these (What do we do with your information?).


We work hard to ensure the accuracy of all the information on our website which is provided 'as is' and 'as available' and we make no warranties of any kind in relation to the Website, or any transaction that may be conducted on the Website. We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. When permitted by law: • We exclude all warranties of any kind in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. • We will not be responsible or liable for any lost revenue or profits, data, financial or indirect, special, consequential, goodwill, reputation, wasted expenditure, exemplary or punitive damages. • The extent of our liability is limited to your order value. • Sheesham Interiors is not liable for any loss or damage that is not reasonably foreseeable. This does not affect Sheesham Interiors’s liability for death or personal injury resulting from our negligence. If any particular term is not enforceable, this will not affect the other terms. If you do not comply with these Terms and Conditions and we do not take action straightaway this does not mean that we are giving up our rights that we may have.

Damage to your Computer makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Our Liability to You

Our website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet. We (including our parent, subsidiaries, affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for: losses that were not caused by any breach on our part; or any loss of business, revenue, profits, contracts, anticipated savings, data, goodwill or wasted expenditure); or any damage to property; or any third party claims; or any indirect or consequential losses or expenses; or any losses that were not reasonably foreseeable to both you and us when you commenced using our services. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control. Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to any amounts paid by you to us (including original postage costs) for the goods or order which gave rise to the liability. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these terms and conditions shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.


Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible. Use of this Website from outside the UK make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Law, Jurisdiction and Language This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

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